Information we collect
Contact details, order details, support messages, technical data, and website usage signals.
Who this policy is for
This policy applies to visitors, customers, and users who interact with 4KOTT IPTV through our website, product pages, order forms, contact forms, support channels, and related customer service experiences.
By using our website, you understand that we may process information to provide service access, answer questions, improve the site, and protect the platform from misuse.
Information that may be collected
The exact information depends on how you use the website. We aim to collect only what is useful for service, support, order handling, and website operation.
- Contact information such as name, email, phone, or messaging details when you submit them.
- Order information such as selected plan, product, payment method, order reference, and support notes.
- Support information such as messages, questions, device/app details, and issue descriptions.
- Technical information such as browser, device type, IP-related logs, pages visited, and security signals.
- Communication preferences or details needed to reply to your request.
Why we process information
We use information to operate the website and support the customer journey. We do not design this policy to collect unnecessary personal data.
- To process subscription or product requests.
- To provide customer support and answer questions.
- To send order, service, or support-related communication.
- To improve website layout, performance, and user experience.
- To detect abuse, spam, fraud attempts, or security issues.
- To keep business records where reasonably needed.
Payment and order handling
When you place an order, we may receive order details and payment-related status information. Payment processing may involve third-party payment providers depending on the payment method available on the website.
We recommend that customers do not send sensitive payment card details through normal contact messages. Use the checkout or payment process provided by the website or approved payment provider.
When information may be shared
We may share limited information only when it is necessary for service operation, payment handling, support, security, legal compliance, or website infrastructure. We do not sell customer conversations or order information as a business product.
- With payment or checkout providers when needed to process transactions.
- With service providers that help operate hosting, email, messaging, security, or analytics.
- With support team members who need information to solve a customer request.
- When required to respond to valid legal or security obligations.
Cookies and website signals
Our website may use cookies or similar technologies to keep the site working, remember basic preferences, support checkout/session behavior, understand traffic, and improve security.
You can control cookies through your browser settings. Some website features may not work properly if essential cookies are disabled.
How we protect and keep data
We use practical security measures designed to protect information from unauthorized access, misuse, or accidental loss. No online system is perfect, but we work to keep access limited and purposeful.
We keep information only as long as reasonably needed for orders, support, website operation, dispute handling, security, or legal/business record purposes.
Visitors from different locations
Our website may be accessed from different countries. By using the website, you understand that information may be processed where our website, service providers, support tools, or hosting infrastructure operate.